We recommend that you always use the original USB cable provided with your device, however, in rare cases the USB cable may have developed a fault. You should plug the USB connector directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor.
If your device has a mount, remove it before connecting the USB cable.Ĭonnect your navigation device to a different USB port on your computer. Make sure the cable is connected directly to your device, and not to the mount. Keep the button pressed until you hear the drums, then release it. Press and hold the On/Off button until your device restarts. Make sure that your device is switched on before you connect it to the computer.įirst, perform a soft reset while your device is connected: To troubleshoot your device's connection, follow these steps in order:
If your navigation device is not recognised by your computer or is shown as 'Not connected' in MyDrive Connect, the issue might lay with the connection, the computer or with the device itself.
